Since I was revelling in the wonders of the down south over the poya day weekend, I thought, hey, since Equus offers an over-the-phone reserving system for tickets, let me reserve some for myself for Sunday, October 28, 2007 and then pick it up and go watch it. So I call them up on Thursday, speak to one of the girls, and she confirms everything to me. I tell her that I’m out of Colombo and that a friend, who is in the play, will pick up my tickets for me. She confirms that this arrangement is fine and assures me not to worry, that my tickets are as good as bought over the counter. She takes my name and number down. I’m happy!
Friend goes over today to pick up the tickets, and discovers that there are no tickets under my name. I immediately call the Wrap Factory number, and there is a completely rude man on the other end of the line telling me that it really can’t be helped, because he doesn’t see my name under any of the tickets, so TOUGH! I try to explain to him nicely that I reserved my tickets and they were confirmed, and that maybe he needs to doublecheck his records. Then, he tells me that there were several people who reserved their tickets and never bought them, so that maybe, my tickets got sold off, since I hadn’t paid for them. Sigh! Anger kicks in. He was completely out of line, and was very rude and told me that it was my fault completely that the tickets are not available and he refused to accept responsibility for his staff, who I now hear, have messed up most of the box plan.
Tell me, should I have to compromise for their mess-ups? Why on earth should I be paying for their inefficiencies? I’m livid, because I not only do not have tickets for Equus, but had to encounter a complete jerk, who obviously didn’t know what the hell he was doing. Would you blame me for telling him to fuck off?
I also hear that have been numerous slip-ups like this, and that the last three days have seen many an irate theatre-goer having to encounter the exact same problem. I doubt those handling the people are going to take any remedial action, however, this is completely unnecessary, and if they do not know how to handle the reserving of tickets, they shouldn’t have done it in the first place.